Secret Shopping: The Complete Worship Audit is an on-site mini consultation and training event on worship effectiveness, hospitality, and welcome. This is a one-day consultation that requires minimal congregational pre-work such as surveys or inventories. Instead, I arrive at your worship center unannounced (to the general congregation) and then experience the hospitality and welcome of the congregation as well as the fullness of the worship service or services. 

Following worship, I lead an afternoon's worship training seminar that will heighten the awareness and sensitivity of your church's leadership and congregants alike to guest needs and expectations.

Then, within 30 days, you will receive a written report that will include observations, highlighting both the strengths and growing edges, and making specific recommendations for the congregation's consideration.

The emphasis of the Secret Shopping: The Complete Worship Audit is on raising the level of welcome and hospitality of the congregation so that first time visitors and guests return again and again.